Versand

Shipping Policy – Fyrheim (Luula Ltd.)

Delivery:
2–5 days (in-stock EU)
Up to 12 weeks (made-to-order)

Custom delivery available on request

1. Overview

This Shipping Policy applies to all orders placed with Fyrheim, operated by Luula Ltd.

We provide delivery across Europe and offer flexible shipping solutions for custom and international orders.

2. Shipping Regions

We ship to:

  • All countries within the European Union (EU)
  • Wider European region where shipping is available

If your country is not listed at checkout, or if you require a custom delivery solution, please contact us:

📧 support@fyrheim.eu

We offer individual shipping arrangements for:

  • Remote or hard-to-reach locations
  • Large or heavy items
  • Custom and made-to-order products
  • Business (B2B) and project-based orders
  • International deliveries outside Europe

3. Product Types & Delivery Times

We offer two types of products with different delivery timelines:

📦 In-Stock Products

  • Processing time: 1–2 business days
  • Delivery time:
    • 2–5 business days (Northern Europe)
    • 3–7 business days (rest of EU)

These items are shipped from our warehouse.

🛠 Made-to-Order Products

  • Production time: 6–10 weeks
  • Total delivery time: up to 8–12 weeks

These products are:

  • Manufactured individually per order
  • Shipped directly from the manufacturer or production partner

Estimated delivery times are provided on each product page.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Product size and weight

For certain orders, we may offer:

  • Free shipping promotions
  • Custom shipping quotes (especially for B2B or bulk orders)

5. Order Processing

Orders are processed after:

  • Successful payment confirmation
  • Order verification (if required)

Once your order is shipped, you will receive a confirmation email.

6. Tracking

  • Tracking is provided where available
  • Some made-to-order shipments may have limited tracking depending on the logistics partner

7. Split Shipments

Orders with multiple items may be shipped separately:

  • In-stock items may arrive first
  • Made-to-order items follow their production timeline

No additional shipping costs will be charged unless clearly stated.

8. Delivery Conditions & Risk

Delivery times are estimates and may vary.

Risk transfers to the customer when:

  • The goods are handed over to the shipping carrier, or
  • The goods are delivered to the customer

9. Delays

Delays may occur due to:

  • Production timelines (especially for custom products)
  • High demand
  • Shipping carrier disruptions
  • Customs or regulatory procedures
  • External factors beyond our control

We are not liable for delays once the shipment has been handed over to the carrier.

10. Customs, Duties & Taxes

For deliveries outside the European Union:

  • Import duties, taxes, and customs fees may apply
  • These charges are the responsibility of the customer

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is provided:

  • We are not responsible for lost or delayed shipments
  • Additional shipping fees may apply for redelivery

12. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery
  • Send photos and order details to:
    📧 support@fyrheim.eu

We will work with the shipping provider to resolve the issue and offer:

  • Replacement
  • Refund (if applicable)

13. Custom & B2B Deliveries

For:

  • Large orders
  • Restaurant or hospitality projects
  • Custom-made solutions

Shipping terms and delivery conditions may be agreed individually.

14. Contact

Luula Ltd. (Fyrheim)
Ezeru laukuma 1
Talsi, LV-3201
Latvia
📧 support@fyrheim.eu