Returns Process & Damaged Items
This page complements our Refund Policy and explains the practical steps for reporting damaged items, requesting replacements, and arranging returns.
At Fyrheim, we believe that attentive after-sales support is an essential part of a premium shopping experience. Every request is reviewed individually and handled with care, fairness, and professional attention.
Inspecting Your Delivery
We recommend inspecting your order as soon as it arrives.
To help us resolve any issue quickly and efficiently, please take clear photographs of:
- The outer packaging, especially if there are visible signs of damage
- The internal packaging
- The product itself
- Any damaged parts or irregularities
These images are particularly important if the package shows signs of impact or if you notice any issue after opening the parcel.
If Your Item Arrives Damaged or Incomplete
If your order arrives damaged, contains missing parts, or does not meet the expected condition, please contact us before using the product.
Please include:
- Your order number
- A short description of the issue
- Clear photographs of the packaging and product
We kindly ask you to indicate the reason for your request in the subject line, for example:
- Damaged Item
- Missing Part
- Return Request
- Delivery Issue
Our Review Process
Once we receive your request, our specialists will carefully review the information and respond within 3 business days.
Depending on the nature of the issue, we may offer one of the following solutions:
- Shipment of a replacement part
- Product replacement
- Partial refund for minor cosmetic imperfections
- Return authorization and full refund
- Another mutually agreed solution
Our objective is always to provide the most practical and fair resolution.
Return Shipping Costs
Damaged, Defective, or Incorrect Items
If the issue is confirmed to be due to transit damage, a manufacturing defect, or an error on our part, Fyrheim will cover all reasonable return shipping costs.
Returns Without Defect
If you decide to return an item under your statutory right of withdrawal or for personal reasons unrelated to a defect or shipping damage, return shipping costs are the responsibility of the customer, unless otherwise stated.
Minor Cosmetic Damage
In cases where minor cosmetic imperfections do not affect the product's functionality or intended use, we may offer an appropriate partial refund as an alternative to returning the item.
Returning an Item
Please do not send any item back without prior authorization from our team.
Once your return is approved, we will provide detailed instructions for the return process.
Refunds
Approved refunds are issued to the original payment method in accordance with our official Refund Policy.
Processing times may vary depending on your payment provider and issuing bank.
Related Policies
For full information regarding your legal rights, withdrawal periods, and refund conditions, please review our Refund Policy.
Need Assistance?
Our customer support team is available on business days from 08:00 to 20:00 (EET/CET).
We aim to respond as promptly as possible and, where additional review is required, always within 24 business hours.
At Fyrheim, every order matters. If something is not quite right, we are here to ensure that the matter is resolved with the same care and professionalism that defines everything we do.