Shipping Information
At Fyrheim, we believe that the delivery experience should reflect the same level of care, quality, and attention to detail as the products we offer.
Our collection is thoughtfully curated for those who appreciate enduring craftsmanship, functional design, and products with character. To keep our assortment current and distinctive, many items are shipped directly from our trusted manufacturers and specialist partners.
This approach gives you access to newly released designs, limited-production pieces, and professional-grade equipment that is often unavailable through conventional retail channels.
Delivered Directly from the Source
Rather than maintaining large warehouse inventories, we work closely with selected manufacturers and artisans who prepare products specifically for our customers.
This allows us to offer:
- The latest product releases and innovations
- Limited-edition and small-batch items
- Authentic products shipped directly from the maker
- A wider and more carefully selected assortment
Many of the products in our collection involve meticulous hand-finishing, are produced in small quantities, or are designed as professional tools for passionate cooking enthusiasts and specialists.
For such products, the opportunity to order directly from the manufacturer is a service in itself—providing access to exceptional items that are rarely available through conventional retail channels.
Estimated Delivery Times
Delivery times vary depending on product availability, manufacturing requirements, order size, and destination.
Ready-to-Ship Products
A portion of our collection is available for immediate dispatch and may arrive within as little as 2 business days, depending on the delivery destination and selected shipping method.
Standard Delivery
Most orders are delivered within 3–10 business days.
Made-to-Order and Limited-Production Items
Certain products are manufactured, assembled, or prepared specifically upon request. In these cases, delivery may take 6–12 weeks, or according to the estimated lead time indicated on the product page at the time of purchase.
Shipping Methods
Depending on the dimensions of the order, the selected product, and the destination, delivery may be arranged via:
- Parcel locker collection
- Courier delivery to your address
- Specialized freight services for oversized items
We primarily ship with globally recognized carriers, including DHL, FedEx, and Express Pasts.
Tracking information is provided for all eligible shipments.
Order Processing
Orders are typically processed within 1–3 business days.
For products made to order or sourced directly from manufacturers, preparation and production times are included in the delivery estimate shown on the product page.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your shipment throughout its journey.
Communication & Customer Support
We understand that purchasing a distinctive product often comes with questions, and we consider responsive communication an essential part of our service.
Our customer support team is available on business days from 08:00 to 20:00 (EET/CET).
Whenever possible, we reply promptly. If your inquiry requires additional review or coordination with one of our suppliers, you will receive a response within 24 business hours.
Every inquiry is handled personally, with care, product knowledge, and attention to your specific needs.
For questions regarding products, delivery, or special shipping arrangements, please contact us:
Contact Fyrheim
Customs Duties and Import Taxes
Orders shipped internationally may be subject to customs duties, import taxes, and local fees imposed by the destination country.
These charges are the responsibility of the customer unless explicitly stated otherwise.
For products shipped from outside the European Union, displayed prices may be shown excluding VAT.
Deliveries to Remote or Special Locations
Deliveries to islands, remote areas, and certain regions may require additional transit time or incur supplementary shipping charges.
If your shipping address is located in a special delivery zone, we recommend contacting us before placing your order so we can provide precise information before you complete your purchase.
Delivery Delays
While the vast majority of orders arrive within the estimated timeframe, occasional delays may occur due to customs procedures, adverse weather conditions, peak shipping periods, or operational issues on the part of the carrier.
Such situations are uncommon, but they can occur despite careful planning.
If your shipment appears delayed or tracking information has not updated for an extended period, please contact us promptly:
Contact Fyrheim Support
We will investigate the matter directly with the carrier and work to resolve it as efficiently as possible.
Shipping Address Accuracy
Please ensure that all shipping details are entered accurately during checkout.
Fyrheim cannot be held responsible for delays or additional costs resulting from incomplete or incorrect address information.
Damaged or Lost Shipments
If your order arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible:
Get in Touch with Fyrheim
We will investigate the matter thoroughly and work toward a fair and timely resolution.
Why Customers Choose Fyrheim
- Carefully curated premium products
- Direct sourcing from trusted manufacturers
- Access to limited-production and specialist items
- Transparent delivery estimates
- Secure and trackable shipping
- Personal, knowledgeable customer support
A Thoughtful Approach to Delivery
Some products deserve a more considered journey.
Whether crafted by skilled hands, produced in limited quantities, or engineered as professional-grade tools for dedicated enthusiasts, these items are selected for their quality, authenticity, and lasting value.
By sourcing directly from the manufacturer, we are able to offer access to exceptional products that are not always available through standard retail channels—delivered to you with the care and attention they deserve.